Courier services: Slow, unreliable and utterly expensive
posted on 6 December 2010 | posted in
Holiday and Travel
In our generation today, companies have seen the potential of earning big by providing service. Unfortunately, due to the current trend of courier services opening up here and there, the quality of service being provided is very poor. I have been seeing advertisements of different courier services on the television, in print and even while surfing the web. I thought that I might give one of them a try. The day came when I needed to submit my passport for renewal and at the same time I had a very urgent meeting with one of our clients. Seeing this as an opportunity, I called up the courier service and asked for my documents to be picked up, processed and deliver the new passport. I was impressed when I called because I was told the person to collect my documents will be in the office by 3pm. It was 2:30pm in the afternoon. The person came in at about 4pm, an hour late from the agreed time. After two days, I called them up and asked the status of my passport. The customer agent asked if she can put me on hold for about five times that I have to ask to speak to her manager. The manager apologized and has advised me that the passport is already on its way to my office. It did not show up. After 3 days, 3 irate and 1 begging calls later, I got my passport and was handed the bill. I was stunned to see the passport fees to be doubled. I was told it was because they had to process it as &lsquourgent&rsquo because I have been calling their office for several times. Disappointed, I handed out my payment not really satisfied with the service. If the stressful situation had to take place, I would have taken my own passport instead and filed for a renewal. That was truly one poor and disappointing type of service.
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